These General Terms and Conditions (the “GTC”) govern the rights and obligations of the contracting parties arising from a Contract for Work concluded between the contractor, SPIE INVIZO s. r. o. , Company ID No.: 35 706 503, with its registered office at Sekurisova 16, 841 02 Bratislava, Slovak Republic (hereinafter referred to as the “Contractor”), and the customer (hereinafter referred to as the “Customer”).
The Customer is a natural person or legal entity that has concluded a Contract for Work with the Contractor for the purpose of business activities or for personal use.
Under the Contract for Work, the Contractor undertakes to perform the Work for the Customer at the time and place agreed by the contracting parties, and the Customer undertakes to accept the completed Work and pay the agreed price for the Work to the Contractor (hereinafter referred to as the “Contract”).
The Work, which constitutes the subject matter of the Contract (hereinafter referred to as the “Work”), includes in particular the supply of goods, including their assembly, installation and commissioning. The Work shall also include the assembly, installation and commissioning of equipment owned by the Customer, as well as the performance of maintenance services and post-warranty services.
These GTC form an integral part of the Contract. In the event that the Contractor and the Customer conclude a written agreement containing provisions differing from these GTC, the provisions of such agreement shall prevail over these GTC.
SPIE INVIZO s. r. o.
Sekurisova 16
841 02 Bratislava
Slovak Republic
Company ID No. (IČO): 35 706 503
VAT ID No. (IČ DPH): SK2020217595
Registered in the Commercial Register of the District Court Bratislava I, Section: Sro, File No.: 12882/B
Bank: Slovenská sporiteľňa, a.s.
IBAN: SK96 0900 0000 0001 7107 7272
Phone: +421 2 65 311 915
E-mail: info@invizo.sk
The Customer shall submit a proposal for concluding a Contract (an “Order”) to the Contractor in writing:
The Order shall be prepared by the Customer on the basis of information regarding the Work, its installation date and the price of the Work, which the Contractor has previously communicated to the Customer (i.e. a quotation), unless agreed otherwise. The quotation shall remain valid only for the period specified therein.
Following the submission of the Order, the Customer shall receive confirmation of receipt of the Order by e-mail from the Contractor.
The Contract shall be concluded upon confirmation of the Order by the Contractor. The Contract may only be amended, terminated or supplemented by mutual agreement between the Contractor and the Customer.
The Contractor shall perform the Work within the time period and at the place agreed in the Contract.
The Customer shall provide all necessary cooperation required for the performance of the Work. In particular, the Customer shall ensure that the place where the Work is to be performed is properly prepared in accordance with the Contractor’s requirements so that the Contractor can perform the Work in compliance with the Contract and has unrestricted access to the site.
The Customer shall also ensure the presence of an authorized and duly instructed responsible person at the site who is capable of providing the necessary assistance to the Contractor during the performance of the Work.
The foregoing shall also apply to any other matters and actions that the Customer is required to provide in accordance with the Contractor’s requirements.
The completion deadline shall be extended by the period during which the Contractor was unable to perform the Work due to reasons attributable to the Customer or due to objective circumstances beyond the Contractor’s control.
If the performance of the Work becomes impossible or delayed due to reasons attributable to the Customer, the Contractor shall be entitled to compensation for all damages incurred, including reimbursement of additional costs, travel expenses and compensation for lost time.
The Contractor undertakes to perform the Work in its own name and at its own responsibility and shall be entitled to entrust the performance of the Work to a third party.
The Contractor shall promptly notify the Customer if materials supplied by the Customer or instructions provided by the Customer are unsuitable and such unsuitability could have been discovered by the Contractor through the exercise of professional care.
If such unsuitable materials or instructions prevent the proper performance of the Work, the Contractor shall be entitled to suspend the performance of the Work until:
The completion deadline shall be extended accordingly.
The Contractor shall also be entitled to compensation for damages incurred and reimbursement of costs associated with the interruption of the Work or the use of unsuitable materials or instructions.
The Contractor shall not be liable for the impossibility of completing the Work or for defects resulting from unsuitable materials or instructions where the Customer insisted on their use.
Should the Contractor discover hidden obstacles relating to the item or place where the Work is to be performed, which prevent the Work from being carried out in the agreed manner, the Contractor shall promptly notify the Customer and propose an amendment to the Work.
Until an agreement regarding such amendment is reached, the Contractor shall be entitled to suspend the performance of the Work.
If the parties fail to reach agreement within a reasonable period, either party may withdraw from the Contract.
The Contractor shall be entitled to payment for the part of the Work already completed prior to the discovery of such obstacles.
The Customer undertakes not to interfere with the Work, any part thereof, or the installed technology in any manner. Failure to comply with this obligation shall result in the loss of rights arising from defects of the Work.
Where required by the nature of the Work, the Customer undertakes to carry out regular preventive inspections of the Work within the prescribed intervals.
The price of the Work shall be agreed between the Contractor and the Customer on the basis of a quotation provided by the Contractor.
Unless expressly stated otherwise, all prices are exclusive of VAT.
Unless agreed otherwise by the parties, the Customer shall pay the price of the Work as follows:
Advance Payment
Final Payment
The Customer undertakes to pay invoices within their due dates.
Payment shall be deemed made on the day on which the amount due is credited to the Contractor’s bank account.
The Customer shall be obliged to pay the agreed price of the Work in full, even if the Work could not be completed in its entirety due to reasons attributable to the Customer.
Unless agreed otherwise, the Contractor shall not be obliged to commence performance of the Work until the advance payment has been paid in full.
The Customer shall acquire ownership title to the Work only upon full payment of the entire agreed price of the Work.
The risk of damage to the Work shall pass to the Customer at the moment when any part of the Work is installed at the location and on the object designated by the Customer.
This means, among other things, that the Customer shall become responsible for any damage to, loss, destruction, or theft of the Work or any part thereof.
The Customer undertakes to accept the Work on the date of completion or, where applicable, on the date specified by the Contractor. The Contractor may also hand over the Work in parts if deemed appropriate.
Prior to handover, the Contractor shall carry out an inspection of the Work and provide the Customer with the necessary operational training.
The handover and acceptance of the Work shall be documented in a written handover protocol (record) signed by both contracting parties.
The handover protocol shall contain, in particular:
the date and place of handover;
an assessment of the quality of the Work;
a detailed list of any defects or unfinished items;
the method and reasonable deadline for their rectification;
a statement confirming that the Customer accepts the Work; and
the signatures of both contracting parties.
The Customer shall be obliged to accept the Work even if it contains minor defects or unfinished items that do not prevent its proper use.
If the Customer fails to accept the Work within the specified period, the Customer shall reimburse all demonstrable costs incurred by the Contractor in connection with the maintenance and storage of the unaccepted Work, including compensation for any resulting damages.
Furthermore, the Customer shall remain obliged to fulfil all obligations arising from the Contract as if the Work had been duly accepted, including payment obligations. The warranty period shall also commence accordingly.
In the event of partial handover of the Work, the Contractor shall be entitled to issue an invoice for the relevant partial performance on the date of handover and acceptance.
Such invoice shall be payable within fourteen (14) days from its date of issue.
Service Works shall mean the performance of services consisting of:
repairs;
modifications;
maintenance of equipment owned by the Customer; and
post-warranty services.
Upon receiving a service request from the Customer, the Contractor shall generally carry out an initial inspection and provide information regarding the scope and price of the service within thirty (30) days from the Customer’s inquiry, depending on the nature of the requested service.
For Service Works, all documentation shall generally be prepared exclusively in electronic form.
This includes:
service reports;
invoices; and
other related documentation.
Such documents shall be delivered by the Contractor to the e-mail address designated by the Customer.
The Contractor provides a warranty period for the Work as specified in the handover protocol, however not exceeding twenty-four (24) months from the date of acceptance of the Work by the Customer.
For:
Service Works; and
Contracts involving exclusively the installation of equipment supplied by the Customer,
the warranty period shall be six (6) months.
Rights arising from defects must be exercised within the applicable warranty period; otherwise, such rights shall expire.
The Customer shall notify the Contractor of any defects without undue delay after discovering them, or after the defects should reasonably have been discovered through professional care.
The period between the submission of a warranty claim and completion of the repair shall not be included in the warranty period.
The warranty shall not apply to:
normal wear and tear resulting from ordinary use;
improper operation;
unauthorized or unprofessional interference;
improper use, maintenance, installation, or assembly performed by the Customer or a third party;
mechanical damage caused by the Customer;
excessive or inappropriate use;
neglect of maintenance obligations;
failure to carry out required preventive inspections;
damage caused by force majeure events, including unforeseeable or unavoidable events, accidental destruction, water damage, fire, static electricity, atmospheric electricity, or other force majeure events;
defects resulting from unauthorized interference with the Work;
defects of which the Customer was informed prior to acceptance or which were apparent and known to the Customer;
defects resulting from incorrect or unsuitable instructions provided by the Customer where the Contractor warned the Customer of such unsuitability and the Customer nevertheless insisted on their implementation;
defects resulting from unsuitable materials or items supplied by the Customer where the Contractor warned the Customer accordingly.
The Customer shall not be entitled to submit a warranty claim if the price of the Work has not been paid in full.
Complaints shall be submitted at the Contractor’s premises or to a person designated by the Contractor.
Information regarding authorized service locations may be found in the handover protocol or may be provided by the Contractor upon request.
A complaint must contain:
identification details of the Customer, including contact person and contact information;
precise identification of the Work concerned;
a description of the defect;
the handover protocol;
invoice number and project/order number;
proof of payment of the price of the Work.
A duly submitted complaint shall be resolved as quickly as possible, generally within thirty (30) days from the commencement of the complaint procedure.
Upon receipt of a complaint, the Contractor shall issue written confirmation of:
receipt of the complaint; and
the date on which the complaint was submitted.
The Contractor shall inform the Customer of the outcome by e-mail or in writing.
During the warranty period, defects shall be remedied free of charge by:
repairing the defective part;
replacing the defective part; or
supplying any missing part of the Work.
In the case of a non-remediable defect that prevents proper use of the Work, the Contractor shall provide equivalent replacement performance free of charge.
Where the defect is non-remediable but does not prevent proper use of the Work, the Contractor may provide an appropriate price reduction.
If it cannot be proven that the defect was caused by the Contractor, or if the complaint is unfounded, the Customer shall reimburse the Contractor for all costs associated with determining the cause of the alleged defect, inspection activities and any remedial works performed.
The Customer shall provide all cooperation reasonably requested by the Contractor during the complaint procedure.
Failure to provide such cooperation shall extend the complaint resolution period accordingly, and the Contractor shall be entitled to compensation for any resulting damages and costs incurred.
If the Contractor is unable to fulfil its obligations arising from the Contract due to circumstances beyond its control or due to force majeure, the Contractor shall immediately notify the Customer of such circumstances.
In such a case, the Contractor shall offer alternative performance to the Customer, or either contracting party shall be entitled to withdraw from the Contract.
The Contractor shall be entitled to withdraw from the Contract if:
the Customer breaches its obligations under the Contract and remains in default for more than five (5) days;
the Customer insists on the performance of the Work despite the unsuitability of supplied materials or instructions, even after being warned by the Contractor.
If the Customer is in default with the fulfilment of any contractual obligation, the Contractor shall be entitled to:
a contractual penalty of 0.05% of the price of the Work for each day of delay; and
compensation for damages in full.
The Contract shall terminate upon delivery of a written notice of withdrawal to the other contracting party.
Withdrawal from the Contract shall not affect the Contractor’s right to claim:
contractual penalties;
default interest;
compensation for damages; or
any other monetary claims against the Customer.
The Contractor shall be entitled to assign any rights and obligations arising from the Contract, including any receivables related thereto, to a third party without the Customer’s prior consent, and the Customer expressly agrees to such assignment.
The Customer shall not be entitled to assign any rights, obligations or receivables arising from the Contract without the prior written consent of the Contractor.
The contracting parties agree that communication between them shall be conducted primarily in writing, with preference given to communication via e-mail sent to the respective e-mail addresses of the Contractor and the Customer.
Documents may also be delivered:
by post to the address of the respective party; or
personally against acknowledgement of receipt.
A document shall be deemed duly delivered also in cases where:
the recipient refuses to accept delivery; or
the collection period for a postal item expires without collection.
In the case of delivery by e-mail, the document shall be deemed delivered on the day following the date of sending.
In the case of a contract concluded with a consumer, the consumer shall have the right to submit a request for redress to the trader (i.e. the Contractor) if a dispute arises between the consumer and the trader concerning rights arising from liability for defects or if the consumer believes that the trader has violated other consumer rights.
The consumer shall have the right to initiate alternative dispute resolution proceedings before an Alternative Dispute Resolution Entity if:
the trader rejects the request for redress; or
the trader fails to respond within thirty (30) days from the date of its submission.
Slovak Trade Inspection (SOI)
Inspectorate of the Slovak Trade Inspection for the Bratislava Region
Bajkalská 21/A
P.O. BOX 5
820 07 Bratislava
Slovak Republic
E-mail: info@soi.sk
Telephone:
+421 2 58 27 21 72
+421 2 58 27 21 04
Fax:
+421 2 58 27 21 70
The Contractor shall be entitled to amend or supplement these General Terms and Conditions at any time to a reasonable extent, particularly as a result of:
changes in applicable legislation;
technological developments relating to products or services;
changes in market conditions;
changes in the business conditions of third-party suppliers;
changes in economic or financial conditions;
inflation; or
any other circumstances resulting in a significant imbalance between the rights and obligations of the contracting parties to the detriment of the Contractor.
The version of the General Terms and Conditions effective on the date of conclusion of the Contract shall apply to the specific contractual relationship.
These General Terms and Conditions shall enter into force on 29 May 2026.
